Today I got a call from a long time client sharing that over the weekend her internet went down. She subscribes to Cox Cable in south Orange County and it was working fine, and then it wasn’t. She made no changes to wiring and did not touch the equipment, it just quit working.
She is pretty capable and worked with several Cox representatives over a period of 3 hours. Very frustrating because what was working stopped for no reason on her part.
At the end Cox told her that it is her problem and they cannot do any more for her.
When she called me, frustrations were high.
I know that over the years Cox has made upgrades where a cable modem upgrade may be required, so I researched it and found one that should work.
She is going to purchase it – more soon…