Beware – most probably scam call. Just got a call from a lady claiming to be from Cox technical support. Her story (paraphrased here):
“the Cox server caused some services in my computer to stop and as a result, the fast internet service I am paying for is slower than it should be. Her assignment is to fix that for me, then transfer me to the Cox billing department who will issue some refund. What she asked me to do was to go to the www.TeamViewer.com website, and download the TeamViewer application. Following that, she would sent me a user name and code to enter”.
Needless to say I told her NFW. Being extremely familiar with computers, software, website, etc., I know TeamViewer is an application built for remote support whereby whoever you allow access to your computer can see everything and do anything. In legit hands it is a serious tool used by technical support organizations. In other hands it is insanity. I told her that I will do myself whatever she guides me to do over the phone [and sense at every step whether it makes sense or not]. This got her confused / stopped in her tracks and politely told me I know more than her and we should end the call. I agreed.
I then called Cox myself. They told me what I suspected: Cox never does this, they have no record of any Cox tech support call place to my number and this is most probably a scam.
This call came from (972) 725-6688.
You may experience similar calls claiming to come from your internet provider. Be careful.